Capturing innovation opportunities: Learning from growth leaders George S. Day kHUB post date: October 1, 2024 Originally published: 10 April 2024 (PDMA JPIM • Vol. 41, Issue 4 • July 2024) Read time: 30 minutes Access the Full Article Firms that capture the benefits of innovation...
Usability Testing in Services: Delivering the Right Experience Carlos Rodriguez | January 26, 2023 Read time: 5 minutes Good services provide unique, efficient, and consistent user experiences. As designers, we avoid users filling gaps when this consistency breaks and the degree of...