Voice of the Customer in a Widget-Free World Tony Belilovskiy | PDMA Inspire Innovation Conference • September 18, 2023 Download Slides Read the White paper Misunderstanding customer satisfaction, customer feedback and excellent service is costly. Just ask the firm that lost a...
Survival Metrics - Getting Change Done In A Fast, Politically Safe, Data Informed Way PDMA St. Louis | September 14, 2021 Do you know when you should pivot? What about your ideas, are they being listened to? In fact, even when you are proven right after a horrible launch, do you have that...