PDMA Body of Knowledge: Chapter 5 Insights: The Most Important VOC Skill: Listening Read time: 2 minutes The kHUB Curator Team members have each been assigned a BoK section to own
If you own a local restaurant, customer service is essential to your success. How you treat your customers is as important as the food you serve them if you want them to come back time and time again
Customers Transform Your Tomorrow Kevin Budelmann, President, Peopledesign Original Presentation Date: November 5, 2019 at the 2019 PDMA Annual Conference It’s not news that we’re moving from an industrial economy to an information economy, but the impact is not well understood
pdma19-budelmann-presentation.pdf
With Three Easy Hacks Presenter: Lauren Lackey, Principal, Rewired Group With tighter timelines and quickly changing preferences in the market, tips to move product development in the right direction are incredibly valuable
Acheiving-Quality-and-Speed_Lackey-PPT.pdf
Chapter 5 Insights – Market Research in Product Innovation Building the Voice of the Customer Toolset To be a great market researcher, it takes training, experience, and tools
Goldense, Bradford L., "Metrics for IoT in the Product Development Process," Machine Design, January 2017, Volume 89, Number 1, Page 56, ISSN 0024-9114.
Goldense, Bradford L., "Back To A Better Future: Product Definition," Machine Design, June 2016, Volume 88, Number 6, Page 72, ISSN 0024-9114