Voice of the Customer in a Widget-Free World Tony Belilovskiy | PDMA Inspire Innovation Conference • September 18, 2023 Download Slides Read the White paper Misunderstanding customer satisfaction, customer feedback and excellent service is costly. Just ask the firm that lost a...
Are You Firing the Wrong People? Bruce Vojak & Nancy Dawes | PDMA Inspire Innovation Conference • November 14, 2022 Download the Handout With today's emphasis on standardized processes like Lean Innovation, Stage-Gate, and Design-Thinking, organizations can easily lose sight of the...