The ambivalent role of monetary sales incentives in service innovation selling Sascha Alavi, Eva Böhm, Johannes Habel, Jan Wieseke, Christian Schmitz, Felix Brüggemann kHUB post date: March 18, 2024 Originally published: Septemeber 17, 2021 (PDMA JPIM • Vol. 39, Issue 3 • May 2022) Read time:...
Usability Testing in Services: Delivering the Right Experience Carlos Rodriguez | January 26, 2023 Read time: 5 minutes Good services provide unique, efficient, and consistent user experiences. As designers, we avoid users filling gaps when this consistency breaks and the degree of...
Read time: 4 minutes The kHUB Curator Team members have each been assigned a BoK section to own. This includes seeking, editing and sharing content related to that section. The curators are also sharing their perspective of various sub-sections of their chapter and contributing personal...
Disrupting the Disruptors or Enhancing Them? How Blockchain Reshapes Two‐Sided Platforms Daniel Trabucchi, Antonella Moretto, Tommaso Buganza and Alan MacCormack Originally published: November 3, 2020 (PDMA JPIM • Vol. 37, Issue 6 • November 2020) Read time: 54 minutes Access the Full Article...
How To Win With Services Patrick McGowan, The Service Design Group Originally presented: March 19, 2020 Watch time: 58 minutes Access the Webcast How To Win With Services! Let’s face it, services are different! While some aspects of service design and development have matured, firms...